FAQs

Are you an authorized dealer for Yarbo, TerraMow, Sunseeker, NexMow, and Navimow?

Yes. We source directly from the manufacturers and their distributors for Yarbo, TerraMow, Sunseeker, NexMow, and Navimow, so every product we sell is genuine and carries the full manufacturer warranty.

Do your products come with a warranty?

Yes. Every product we sell is covered by the manufacturer's warranty. Warranty length and coverage vary by brand and product type — see our Warranty Policy page for full details.

Do you offer freight shipping for large equipment?

Yes. Large or heavy items ship via LTL freight. Freight is included in the listed price or clearly disclosed on the product page. We will contact you to schedule a delivery appointment and provide tracking once your order ships.

Can I return a product if I change my mind?

Yes. We accept returns within 30 days of delivery for products in original, unused condition. A 25% restocking fee applies. Return shipping for large items is the buyer's responsibility. See our full Return and Refund Policy for details.

How long does shipping take?

Orders are processed within 1–2 business days. Standard in-stock items typically arrive within 4–7 business days from the date of order placement. You will receive tracking information once your order ships. See our Shipping Policy for full details.

Can I cancel my order?

Yes, you can cancel your order at any time before it ships, at no cost, provided it has not already entered the fulfillment process. If your order has already shipped, we are unable to cancel it — please contact us to arrange a return. A 25% restocking fee applies to change-of-mind returns after shipment. Contact us immediately at support@oakbayoutdoors.com or +1 (985) 260-8691 to request a cancellation.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and Diners Club, plus Shop Pay, Apple Pay, and Google Pay. See our Payment Options page for details.

How do I track my order?

You will receive a tracking number by email once your order ships. You can also use our Track My Order page to check the status of your shipment.

Who do I contact for support?

You can reach us by email at support@oakbayoutdoors.com or by phone at +1 (985) 260-8691. Our team is available Monday–Friday, 9:00 AM–5:00 PM Central Time. We aim to respond to all inquiries within one business day.

Are the products new or refurbished?

All products sold by Oak Bay Outdoors are brand new from the manufacturer. We do not sell refurbished, open-box, or used equipment.

What if my item arrives damaged?

Parcel Shipments: Take photos of the damaged packaging and items and contact us within 30 days of delivery at support@oakbayoutdoors.com. Freight (LTL) Visible Damage: Note the damage on the carrier's delivery receipt at the time of delivery, and report it to us within 1 business day. Freight (LTL) Concealed Damage: Contact us within 5 business days of delivery. Damaged items are eligible for a full refund or replacement, with return shipping covered by us.