Shipping policy

Effective Date: August 10, 2026

1. Introduction

At Oak Bay Outdoors ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://oakbayoutdoors.com.

Fulfillment Notice: Orders are fulfilled by Oak Bay Outdoors and shipped directly to you from our manufacturer and supplier partners' fulfillment centers. 

2. Shipping Destinations

  • Countries We Ship To: United States (contiguous 48 states and Washington, D.C.). Please note that shipping is not currently available to Alaska, Hawaii, Puerto Rico, or international destinations.

  • Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping: Free standard shipping on all orders to the contiguous United States. There are no hidden fees or additional shipping charges at checkout.

4. Order Processing Time

  • Handling Time: Orders are processed with a handling time of 1–2 business days. Orders are fulfilled Monday through Friday (excluding holidays).

  • Order Cut-Off Time: The order cut-off time is 5:00 PM Central Time (CST). Orders placed before this time will begin processing the same day.

  • Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

  • Backorders: If an item is backordered, we will notify you within 24 hours of order placement with an estimated availability date.

5. Estimated Delivery Time

Domestic Shipping:

  • Transit Time: 3–5 business days for all destinations. Orders are shipped Monday through Friday.

  • Total Estimated Delivery Time: 4–7 business days from the date the order is placed.

Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier issues.

6. Shipping Methods and Carriers

  • Reliable Carriers: We partner with reputable carriers to ensure your package arrives safely.

  • Domestic Carriers: USPS, UPS, FedEx

  • LTL Freight Carriers (for large equipment): FedEx Freight, Old Dominion, XPO Logistics, Estes Express

  • Shipment Tracking: All orders include tracking information, which will be provided via email once your order has shipped.

  • Loss or Damage: In the rare event a shipment is lost or arrives damaged, we will work with you and the carrier to resolve it promptly with a replacement or refund. Please contact us right away if this happens.

7. Order Tracking

After your order has been shipped, you will receive an email containing: Tracking Number, Carrier Name, and Tracking instructions.

You can track your package directly on the carrier's website using the tracking number provided in your shipping confirmation email. You will also receive automatic email updates from the carrier as your package moves through the delivery process.

If you have questions or need assistance with tracking, please contact our Customer Service team at support@oakbayoutdoors.com or +1 (985) 260-8691.

8. Delivery Issues

8.1 Delayed or Lost Packages. Delayed Delivery: If your package is delayed beyond the estimated total delivery time, please contact us at support@oakbayoutdoors.com or +1 (985) 260-8691. Lost Packages: If your tracking information indicates that your package was delivered but you have not received it: verify the shipping address provided; check with neighbors or building management; contact us for further assistance.

8.2 Damaged Packages. Parcel Shipments: If your package arrives damaged, take photos of the damaged packaging and items and contact us within 30 days of delivery at support@oakbayoutdoors.com. Freight (LTL) Visible Damage: Note the damage on the carrier's delivery receipt at the time of delivery, and report it to us within 1 business day. Freight (LTL) Concealed Damage: Contact us within 5 business days of delivery. Damaged items are eligible for a full refund or replacement, with return shipping covered by us. We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

If any items are missing from your order: contact us within 30 days of receiving your package; provide your order number and details of the missing item(s). We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy Summary

  • Returns are accepted within 30 days of receiving your order, for both defective and non-defective products.

  • Non-defective returns must be unused, in original packaging, with tags attached.

  • Customer is responsible for return shipping costs on change-of-mind returns.

  • A 25% restocking fee applies to change-of-mind returns. No restocking fee applies to defective or damaged goods.

  • Once a return is authorized, ship the item back (or make it available for freight pickup) within 7 days.

  • Refund processing time is 7 business days after we receive and inspect the returned item.

For complete details, please refer to our Return and Refund Policy.

11. Incorrect Address

Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address: we will contact you to arrange reshipment; additional shipping charges may apply.

12. Contact Information

Oak Bay Outdoors

Email: support@oakbayoutdoors.com

Phone: +1 (985) 260-8691

Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time

Response Time: Within 1 business day