Warranty Policy

Warranty Coverage at Oak Bay Outdoors

Every product sold by Oak Bay Outdoors is covered by the manufacturer's warranty, coordinated by us on your behalf. Warranty coverage and length are specific to each manufacturer and product line; please refer to the brand-specific sections below for exact terms.

Yarbo — Warranty Terms

All Yarbo products purchased through Oak Bay Outdoors carry a 2-year standard limited warranty covering defects in materials and workmanship under normal use. This covers the core unit (motor, battery, circuit board, docking station, vision system, frame, and shell) and module-specific components (mower cutting motors and sensors, snow blower auger motor and chute, blower impeller motor and camera sensor).

  • What is covered: Manufacturing defects, faulty components, and mechanical failures under normal operating conditions.

  • What is not covered: Consumable items (blades, belts, scrapers, antennas), damage caused by improper use, lack of maintenance, unauthorized modifications, physical accidents, commercial use, or normal wear and tear.

  • How to claim: Contact Oak Bay Outdoors at support@oakbayoutdoors.com or +1 (985) 260-8691. We coordinate with the manufacturer on your behalf.

TerraMow — Warranty Terms

We currently carry the TerraMow V1000, which is covered by a 3-year warranty on the mower, base station, and power adapter. The battery pack is covered for 2 years.

  • Accessories (cutting blade kit, pathway kit, and similar): Not covered under warranty.

  • What is covered: Manufacturing defects and faulty components under normal operating conditions.

  • What is not covered: Damage caused by improper use, lack of maintenance, unauthorized modifications, physical accidents, or normal wear and tear.

  • How to claim: Contact Oak Bay Outdoors at support@oakbayoutdoors.com or +1 (985) 260-8691. We coordinate with the manufacturer on your behalf.

Sunseeker — Warranty Terms

All Sunseeker products purchased through Oak Bay Outdoors carry a 2-year limited warranty on the mower body and charging station. The battery is covered for 1 year.

  • What is covered: Manufacturing defects and faulty components under normal operating conditions.

  • What is not covered: Damage caused by improper use, lack of maintenance, unauthorized modifications, physical accidents, or normal wear and tear.

  • How to claim: Contact Oak Bay Outdoors at support@oakbayoutdoors.com or +1 (985) 260-8691. We coordinate with the manufacturer on your behalf.

NexMow — Warranty Terms

All NexMow products purchased through Oak Bay Outdoors carry a 2-year manufacturer's warranty covering the robot mower and its battery. Listed prices do not include the optional charging station or the cloud service fee, which are sold separately.

  • What is covered: Manufacturing defects and faulty components under normal operating conditions.

  • What is not covered: Damage caused by improper use, lack of maintenance, unauthorized modifications, physical accidents, or normal wear and tear.

  • How to claim: Contact Oak Bay Outdoors at support@oakbayoutdoors.com or +1 (985) 260-8691. We coordinate with the manufacturer on your behalf.

Navimow (Segway) — Standard Line (X, i, and H Series)

Navimow X-series, i-series, and H-series mowers purchased through Oak Bay Outdoors carry a 3-year limited warranty on the main unit. Battery packs and power adapters are covered for 2 years.

  • What is covered: Material and quality defects occurring during normal use.

  • What is not covered: Blades (considered disposable), damage from misuse, negligence, improper maintenance, commercial use, unauthorized modifications, cosmetic damage, and normal wear and tear.

  • How to claim: Contact Oak Bay Outdoors at support@oakbayoutdoors.com or +1 (985) 260-8691. We coordinate with the manufacturer on your behalf.

Navimow Terranox (Segway) — CM Series (Commercial)

Terranox CM240M1 and CM120M1 commercial mowers carry a 2-year limited warranty on the main unit. Battery packs and power adapters are covered for 1 year. Blades are a consumable part and are excluded from coverage.

  • What is covered: Material and quality defects occurring during normal use.

  • What is not covered: Blades, damage from misuse, negligence, improper maintenance, unauthorized modifications, cosmetic damage, and normal wear and tear.

  • How to claim: Contact Oak Bay Outdoors at support@oakbayoutdoors.com or +1 (985) 260-8691. We coordinate with the manufacturer on your behalf.

How to File a Warranty Claim

  • Email support@oakbayoutdoors.com with your order number, product model, and description of the issue.

  • Provide photos or video of the defect if requested.

  • We will coordinate a resolution: replacement parts, full product replacement, or manufacturer service.

  • Most claims are acknowledged the same business day.

Questions? Reach us at support@oakbayoutdoors.com or +1 (985) 260-8691.